Shipping policy

Shipping Policy

Most items will ship within 48 hours of the order being placed, however some items have a lead time as they may be made to order. We offer a free shipping service for orders above $150 which applies only to the continental 48 United States region. We do not ship to freight forwarding companies or orders suspected to be placed by freight forwarding companies.
Returns

If the item is brand new in the original box, the restocking fee is 5%. If the item has been opened or taken out of the package, a restocking fee of up to 30% will be due from the customer. Items that are in branded, original packaging and packaged inside of another box need to be returned the same way or they will be subject to the larger restocking fee. Items that have been installed or used are not eligible to be returned. In addition to this all PCM/TCM calibration files and devices are non-refundable. Pwnall Performance LLC (Monster Tuned) does not take responsibility for incorrectly placed orders or damaged items from improper installation or user abuse. If an order is cancelled at the approval of Pwnall Performance LLC (Monster Tuned) the transaction/processing fees accrued by the transaction will not be refunded to the customer. Exchanges will be accepted and all shipping costs will be the responsibility of the customer. Wrongly shipped items will be covered in full by Pwnall Performance LLC (Monster Tuned) including shipping costs. You must begin the return process within 7 days of successfully receiving any item, according to its tracking information. Initiating a return can be done by contacting us. If a refund is due, the refund will be initiated upon approval of the return once it arrives to us. Please allow up to 72 hours for an approval of the return and if approved, the refund may take up to 14 business days for the amount to be returned to the payment method used depending on the bank or institution.